Privacy Policy

Last Updated: October 25, 2025

1. INTRODUCTION

Goatpaglu ("we," "us," or "our") respects the privacy of our customers and website visitors ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://rohan2399.github.io/GOATpaglu/ and purchase products from us.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

This Privacy Policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian privacy laws.

2. INFORMATION WE DO NOT COLLECT

We want to be clear about what we DO NOT collect:

• We do not collect or store your payment card information (credit/debit card numbers, CVV, etc.)
• We do not collect sensitive personal data such as passwords, financial account details, biometric information, medical history, or sexual orientation
• We do not track your browsing behavior across other websites
• We do not use cookies or similar tracking technologies for marketing or analytics purposes
• We do not sell, rent, or trade your personal information to third parties
• We do not collect information from children under the age of 18

3. INFORMATION WE COLLECT

To process your orders and deliver products to you, we collect only the minimum information necessary:

3.1 Order Information:

When you place an order on our website, we collect the following information:

• Name: Your full name for order processing and delivery
• Shipping Address: Complete delivery address including city, state, and postal code
• Contact Number: Phone number for delivery coordination and order updates
• Email Address (if provided): For sending order confirmations and updates
• Order Details: Product selections, sizes, quantities, and customization preferences

3.2 Technical Information:

Our website hosting service may automatically collect basic technical information such as:

• IP address (for security and fraud prevention purposes only)
• Browser type and version
• Device type
• Date and time of access

This information is collected automatically by our hosting provider (GitHub Pages) and is not actively used by us for any purpose other than basic security monitoring.

4. HOW WE USE YOUR INFORMATION

We use the minimal information we collect solely for the following purposes:

• Order Fulfillment: Processing and delivering your orders
• Communication: Sending order confirmations, shipping updates, and delivery notifications
• Customer Support: Responding to your inquiries and resolving issues related to your orders
• Legal Compliance: Complying with applicable laws, regulations, and legal processes
• Fraud Prevention: Protecting against fraudulent transactions and unauthorized access

We do NOT use your information for:

• Marketing or promotional purposes
• Creating customer profiles or databases
• Tracking or analyzing customer behavior
• Sharing with third parties for their marketing purposes

5. HOW WE SHARE YOUR INFORMATION

We share your information only when absolutely necessary and in the following limited circumstances:

5.1 Service Providers:

We may share your information with trusted third-party service providers who assist us in:

• Payment Processing: We use Razorpay as our payment gateway. When you make a payment, your payment information is processed directly by Razorpay according to their privacy policy. We do not have access to your complete payment card information.
• Shipping and Delivery: We share your name, address, and contact information with courier services to deliver your orders.
• Print-on-Demand Services: We use Qikink for product manufacturing. Your order details (design, size, quantity) and shipping information are shared with them for order fulfillment.

These service providers are contractually obligated to use your information only for the specific services they provide to us and to maintain the confidentiality and security of your information.

5.2 Legal Requirements:

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (court orders, subpoenas, etc.)
• Requests from government authorities
• Protection of our legal rights and property
• Prevention of fraud or illegal activities
• Protection of the safety of our customers or the public

5.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Order Information: Retained for the duration necessary to process your order, handle returns or exchanges, and comply with legal obligations (typically 3-5 years for tax and accounting purposes)
• Communication Records: Retained for the duration of our business relationship and as required by law
• Technical Logs: Automatically deleted by our hosting service according to their retention policies

After the retention period expires, we will securely delete or anonymize your personal information.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Use of secure HTTPS protocol for website access
• Secure payment processing through PCI-DSS compliant payment gateway (Razorpay)
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. YOUR RIGHTS

Under Indian law, particularly the Information Technology Act, 2000 and the Consumer Protection Act, 2019, you have certain rights regarding your personal information:

• Right to Access: You have the right to request information about the personal data we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete personal information
• Right to Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time
• Right to Opt-Out: You can opt out of receiving marketing communications (though we currently do not send such communications)
• Right to File Complaints: You have the right to file complaints with appropriate authorities if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the contact information provided below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including our payment gateway (Razorpay) and social media platforms. We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. INTERNATIONAL DATA TRANSFERS

Your personal information is stored and processed in India. Our third-party service providers (such as Razorpay and Qikink) may have servers located in different jurisdictions. By using our website and services, you consent to the transfer of your information to these locations, subject to the privacy protections described in this policy.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• For material changes, notify you through email (if we have your email address) or prominent notice on our website

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

13. CONSENT

By using our website and providing your personal information, you consent to:

• The collection, use, and disclosure of your information as described in this Privacy Policy
• The transfer of your information to our service providers as necessary for order processing and fulfillment
• The storage and processing of your information in accordance with this policy

You have the right to withdraw your consent at any time, though this may affect our ability to provide services to you.

14. GRIEVANCE REDRESSAL

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any grievance regarding the processing of your personal information, you may contact our Grievance Officer:

If you are not satisfied with our response, you may escalate the matter to:

• The appropriate Consumer Forum under the Consumer Protection Act, 2019
• The Cyber Crime Cell of your local police
• Any other statutory authority as applicable

15. DO NOT TRACK SIGNALS

Our website does not currently respond to "Do Not Track" (DNT) signals from web browsers. We do not track users across third-party websites and therefore do not respond to DNT signals.

16. COMPLIANCE WITH LAWS

This Privacy Policy is designed to comply with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• Any other applicable Indian laws and regulations