Cancellation and Refund Policy

Last Updated: October 25, 2025

1. Overview

At Goatpaglu, we are committed to providing quality products and excellent customer service. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for purchases made through our website.

2. No Refund Policy

All sales made through Goatpaglu are final. We operate a strict NO REFUND policy. Once an order has been placed and confirmed, we do not offer refunds under any circumstances.

This policy applies to all products sold on our platform, including but not limited to custom-designed t-shirts and other apparel items.

3. Order Cancellation

Due to the custom nature of our products, orders cannot be cancelled once they have been confirmed and sent for production. We recommend that customers carefully review their orders, including design, size, color, and quantity, before completing the purchase.

If you wish to cancel an order, you must contact us immediately at the contact information provided below. We will make every effort to accommodate your request if the order has not yet entered the production phase. However, we cannot guarantee cancellation once the order is confirmed.

4. Defective or Incorrect Products

While we maintain a no refund policy, we stand behind the quality of our products. If you receive a product that is:

• Defective or damaged upon arrival
• Significantly different from what was ordered (wrong size, wrong design, wrong color)
• Not as described on our website

Please contact us within 7 days of receiving the product with photographic evidence. We will review your case and, at our sole discretion, may offer a replacement product. Please note that shipping costs for replacement items may apply.

5. Size and Fit Issues

We provide detailed size charts and product descriptions on our website to help you make informed purchasing decisions. We do not accept returns or offer refunds for size or fit issues. Please carefully review all product information before placing your order.

6. Change of Mind

We do not accept returns or offer refunds if you simply change your mind about a purchase. Please ensure you are satisfied with your selection before completing your order.

7. Shipping and Delivery

Delays in shipping or delivery do not qualify for refunds. However, if your order is significantly delayed beyond the estimated delivery time provided at checkout, please contact us, and we will work with you to resolve the issue.

8. Process for Reporting Issues

If you believe you have received a defective or incorrect product, please follow these steps:

1. Contact us within 7 days of receiving the product
2. Provide your order number and a detailed description of the issue
3. Include clear photographs showing the defect or error
4. Keep the product in its original condition with all tags attached

We will review your claim within 5-7 business days and respond with our decision.

9. Non-Returnable Items

Due to the custom nature of our products, the following items are non-returnable under all circumstances:

• Custom-designed products made to your specifications
• Products that have been worn, washed, or altered
• Products without original tags or packaging
• Sale or discounted items

10. Compliance with Indian Law

This policy is compliant with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Your rights as a consumer under Indian law are not affected by this policy. If you believe your consumer rights have been violated, you may file a complaint with the appropriate consumer forum.

11. Modifications to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.